A vetted, bilingual e-commerce VA handles support tickets, order issues, product listings and reviews on US business hours. Matched in 14 days, no fee until you say yes.
Or text us (818) 278-2175·WhatsApp·Call
Support is where small stores win or lose repeat customers. A dedicated VA means tickets get a human answer during US business hours, in English or Spanish.
Example schedule for a part-time VA (about 20 hours a week). Yours is built around your business on the hiring call.
On a free hiring call you tell us the tasks, tools, hours and time zone. We write the role with you.
We source bilingual professionals from Medellín, Bogotá and Cali. Every candidate passes a live English + Spanish assessment, a paid trial task and a video interview before we introduce them.
Your first qualified candidate lands in your inbox within 14 days.
Meet them, ask anything. No fees until you say yes to a match.
We help you set up tasks, SOPs and access so your VA is useful from week one. Billing starts once you approve the match.
If the match isn't right in the first 30 days, we find you a new VA at no extra cost.
Specialist add-on. Need a transaction coordinator, bookkeeping, content & social media, or bilingual sales specialist? Add one to Part-time (+$300/mo) or Full-time (+$500/mo). For Starter, ask us.
Busy month? Flexible top-ups for extra hours, billed at your package's rate.
Billed monthly in advance via Stripe once you approve your match · 1-month minimum · Cancel with 30 days' notice
Not sure which package? Take the 3-minute Delegation Audit →
*US-hire comparison assumes a US administrative assistant at $22/hour (the 2024 national median for secretaries and administrative assistants, SOC 43-6014, was $22.26/hour per BLS wage data via O*NET OnLine), multiplied by 1.25 for employer payroll taxes and benefits, for the same weekly hours (52 weeks ÷ 12 months). Recruiting, equipment and turnover costs are not included.
Our support VAs work in tools like Zendesk, Intercom, Front and Gorgias, and marketing assistants in Klaviyo and ConvertKit. Tell us your stack on the hiring call.
Yes. Every Latera VA passes a live English and Spanish assessment.
Within whatever policy and permissions you set. You can start with approval-required and loosen it after the 30-day trial.
The free Delegation Audit takes about 3 minutes and gives you recoverable hours, what that time is worth, a recommended VA role and a starter task list.
Or text us (818) 278-2175·WhatsApp·Call