ENGLISH + SPANISH · CUSTOMER SERVICE

Serve your Spanish-speaking customers like a local.

A vetted, bilingual VA from Latin America answers calls, chats, texts and emails in English and Spanish, on US business hours. Matched in 14 days, no fee until you say yes.

Or text us (818) 278-2175·WhatsApp·Call

WHAT YOUR VA TAKES OFF YOUR PLATE

Real tasks, from week one.

If Spanish-speaking customers have to wait for "the one person who speaks Spanish," they go elsewhere. A bilingual VA makes every conversation feel native.

Customer service in both languages

  • Phone, chat, text and email support in English and Spanish
  • Tickets in Zendesk, Intercom, Front or Gorgias
  • Appointment booking and reminders in the customer's language
  • Escalations to you summarized in English

Bilingual lead follow-up

  • Fast first replies to Spanish-speaking leads
  • Qualification and appointment setting
  • CRM notes logged in English so your team can follow
  • Follow-up cadences in both languages

Spanish-language content

  • Spanish versions of your templates, FAQs and help docs for your review
  • Spanish social posts and replies
  • Spanish WhatsApp customer messaging
  • Spanish review requests and replies

Our VAs write and speak both languages fluently. For legal or certified translation, use a certified translator.

WHAT A WEEK LOOKS LIKE

A sample week with your VA.

Mon
  • Weekend messages in both languages
  • Callbacks booked
  • CRM notes logged
Tue
  • Live chat & phone coverage
  • Spanish lead follow-up
  • FAQ translation draft
Wed
  • Ticket queue
  • WhatsApp follow-ups
  • Spanish posts scheduled
Thu
  • Live coverage
  • Review requests (EN/ES)
  • Escalation summaries
Fri
  • Top questions report
  • Template updates
  • Weekend auto-replies set

Example schedule for a part-time VA (about 20 hours a week). Yours is built around your business on the hiring call.

THE LATERA MATCH PROCESS™

How hiring works.

  1. STEP 01

    Role intake

    On a free hiring call you tell us the tasks, tools, hours and time zone. We write the role with you.

  2. STEP 02

    Sourcing & vetting

    We source bilingual professionals from Medellín, Bogotá and Cali. Every candidate passes a live English + Spanish assessment, a paid trial task and a video interview before we introduce them.

  3. STEP 03

    Matched in 14 days

    Your first qualified candidate lands in your inbox within 14 days.

  4. STEP 04

    You interview and decide

    Meet them, ask anything. No fees until you say yes to a match.

  5. STEP 05

    Onboarding & SOP setup

    We help you set up tasks, SOPs and access so your VA is useful from week one. Billing starts once you approve the match.

  6. STEP 06

    30-day free replacement

    If the match isn't right in the first 30 days, we find you a new VA at no extra cost.

PACKAGES

One flat monthly price.

Starter · 5 hrs/week

Get your evenings back

$399/mo
Flat monthly price, billed monthly
A US hire for the same hours: ~$600/mo with taxes and benefits, plus recruiting*
What could you hand off?
  • Inbox triage and routine replies
  • Calendar and appointment confirmations
  • CRM updates after your calls
  • A weekly follow-up list for your leads
Specialist add-on: ask us
Book a hiring call
Full-time · 40 hrs/week

Your right hand

$1,899/mo
Flat monthly price, billed monthly
A US hire for the same hours: ~$4,770/mo with taxes and benefits, plus recruiting*
What could you hand off?
  • Everything in Part-time
  • A full back-office function, owned end to end
  • Customer support queue in English and Spanish
  • Transaction or project coordination support
  • A weekly report on what got done
Specialist add-on: +$500/mo
Book a hiring call
EVERY PACKAGE INCLUDES
  • Sourcing and vetting
  • Bilingual VA on US business hours
  • A match within 14 days
  • 30-day free replacement
  • Onboarding support
  • Task and SOP setup
  • VA payroll and payments handled by Latera

Specialist add-on. Need a transaction coordinator, bookkeeping, content & social media, or bilingual sales specialist? Add one to Part-time (+$300/mo) or Full-time (+$500/mo). For Starter, ask us.

Busy month? Flexible top-ups for extra hours, billed at your package's rate.

No fees until you say yes to a match. A match within 14 days. You interview them, you decide. Free replacement within the first 30 days.

Billed monthly in advance via Stripe once you approve your match · 1-month minimum · Cancel with 30 days' notice

Not sure which package? Take the 3-minute Delegation Audit →

*US-hire comparison assumes a US administrative assistant at $22/hour (the 2024 national median for secretaries and administrative assistants, SOC 43-6014, was $22.26/hour per BLS wage data via O*NET OnLine), multiplied by 1.25 for employer payroll taxes and benefits, for the same weekly hours (52 weeks ÷ 12 months). Recruiting, equipment and turnover costs are not included.

FAQ
How do you check their Spanish and English?

Every candidate passes a live English and Spanish assessment, a paid trial task and a video interview before we introduce them.

Can they take phone calls?

Yes. Bilingual phone support is part of our Customer Support role.

Where are they based?

In Latin America, mainly Colombia, which is UTC−5 all year, so they work US business hours.

See exactly what you could hand off.

The free Delegation Audit takes about 3 minutes and gives you recoverable hours, what that time is worth, a recommended VA role and a starter task list.

Or text us (818) 278-2175·WhatsApp·Call